Help & Support
Open Help & support in the sidebar to ask for help without leaving the app.
Sending a request
Pick a category, write a subject and describe the problem. Categories: a mailbox, a campaign, replies / inbox, billing, something is broken, a question, or something else.
Each request carries your workspace’s current state, so the answer can start with the fix:
- Mailbox problems (login refused, replies not syncing, paused for bounces)
- When replies were last synced and when an email was last sent
- How many mailboxes and active campaigns you have
- The page you came from, your role and your browser
The page also shows this status, so you can often spot the problem yourself.
Answers
Answers appear on the same page, under your request. A request is Waiting for us, Answered or Resolved. The page lists your workspace’s latest 50 requests.
Limits
- Up to 10 requests per hour.
- Only a signed-in user can send or read requests. An API key cannot.
API
| Method | Path | Description |
|---|---|---|
GET | /support/status | The workspace’s state: mailboxes, activeCampaigns, mailboxIssues, lastInboxSyncAt, lastEmailSentAt |
GET | /support/requests | Your workspace’s requests, newest first, with status and reply (signed-in users only) |
POST | /support/requests | Send a request: category, subject, message, pagePath? (signed-in users only) |
category is one of: MAILBOX, CAMPAIGN, INBOX, BILLING, BUG, QUESTION, OTHER.